FAQ
ORDERS |
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What quality can I expect from Unique Love? Unique Love offers you products of the highest quality and safety standards for children. In addition, our products are handmade and undergo our strict quality control before you receive them. Please note that some imperfections, size differences, color variations, etc. may be due to the fact that these are unique pieces. How can I change an existing order? Please send us an email to support@uniquelove-design.com How and when can I cancel an order? Please send us an email to support@uniquelove-design.com However, we can only process a cancellation of your order as long as we have not yet shipped the products. Are the products in my shopping cart reserved for me? No, unfortunately we cannot reserve products in the shopping cart. These will only be reserved for you once you have completed your order. |
SHIPMENT |
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How much are the shipping costs? Shipping costs depend on the destination country and the size of the package. During the ordering process, you will be shown the costs for your specific shipment. What are the shipping times? We ship your order within Germany within 2-4 working days after receipt of payment. For shipping within Europe, the average delivery time is approximately 7-14 working days. Please note that we cannot plan for possible delays by shipping providers. How do I get information about the shipping status of my order? You will receive a tracking link for your order from us. If you have not received an email about this, please check the spam folder of your email inbox. Please check regularly for the whereabouts of the shipment. What can I do if my order does not arrive? In this case, please check our tracking link and also contact DHL to inquire about the whereabouts of the shipment! Please do not rely on DHL to put a notification card in your mailbox. What can I do if I missed my package? We can resend your products to you as soon as the package arrives back with us. Please note that we do not cover any shipping costs for re-deliveries. Can I also order from the online shop from abroad? Yes, you can. We have included the corresponding shipping costs in our shop. Can I also pick up my order? Yes, you can. You can find our store at Bellealliancestr. 38, 20259 Hamburg. Please specify a preferred pickup date when placing your order so that we can prepare your products for pickup. |
RETURN |
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How can I return a product I don't like? If you return an item at your own request, you will be responsible for the shipping costs and we will refund the value of the goods as soon as we receive the returned item. How can I exchange a product? Please inform us in advance of your exchange request and send us the product you wish to exchange at your own expense. After receiving the goods, we can then send you the new product you want against payment of the additional shipping costs. How can I return a faulty or incorrect product? If a product is defective, has errors or does not correspond to your order, you are welcome to return it to us at our expense. Please send us an email with your order number and photos to: support@uniquelove-design.com What do I need to consider when returning an item? Please use the original packaging if possible and send the package back to us at the following address: Unique Love, Bellealliancestraße 38, 20259 Hamburg. Please include your order number so that we can assign your return. How long after purchase can I return a product? Returns or exchanges are possible within 14 days of receipt of the order. Please inform us of yourcancellation request in writing (e.g. by email) beforehand. How long does it take to get a refund into my account? We will initiate the refund immediately, but no later than 14 days. Unique Love is not responsible for any delays caused by the payment partners. |
PAYMENT |
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What payment options does Unique Love offer me? · Instant bank transfer · Upon collection · PayPal · Credit card · Klarna and Klarna invoice How can I buy and redeem vouchers? You can buy and redeem vouchers in our store or in our online shop. There are both digital and postal vouchers. These are provided with an individual code and are valid for 3 years from the date of purchase. The voucher cannot be redeemed for cash. |
DISCOUNT CODES |
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When do discount codes apply? Discount codes are only valid as part of certain promotions. They are granted by Unique Love or cooperation partners and can be redeemed within a limited period of time. Only one discount code can be used per order. Can I get a discount on an order I have already placed? No, it is not possible for us to give a retroactive discount on orders already placed. |
PRE-ORDER |
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What are pre-order products? For particularly popular products with long production times, we sometimes set up a pre-order that allows you to reserve one of these products in advance. Where can I order pre-order products? You can tell whether a product can be pre-ordered because the "Pre-order" button appears instead of "Add to cart" when purchasing. Why can't I add a pre-order product to my shopping cart? Pre-order products are often sold out quickly. If they are marked "sold out" you can no longer put them in your shopping cart. How do I know when there is a new pre-order? We announce our pre-order on our Instagram profile "uniquelovehh" . |
CONTACT |
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How do I contact Unique Love? |
